Below are the Terms and Conditions for Fix UK Events. If you have any queries regarding these please contact info@thefixuk.com
Withdrawal and refunds from Fix UK Events
Once you receive your entry confirmation you have seven days in which you are eligible to cancel your entry and receive a refund. We will be happy to send you a cheque or make this payment directly in to your account. You will need to contact us at info@thefixuk.com to confirm your cancellation and provide us with your refund option.
As soon as your entry has been received there are a number of costs involved and your entry fee goes towards setting the event up and this includes risk assessments, health and safety, marshalling, timing systems, race numbers to barriers.
Our objective at The Fix UK is to put on an event for you. If the event is cancelled for any reason, we will reimburse your full entry fee. However, if you pull out then that is beyond our control and we do not refund your entry fee.
Health and Safety
We provide every measure to ensure the race you take part in is of the highest standard and the safest level. It is our job to make sure you can enjoy participating in a Fix UK event without any risks. When you sign your registration for you are agreeing that you are taking part at our own risk and no responsibility shall lie upon race directors, race organizers, or any other parties involved in the organization of the event.
Event Day Arrival and Registration
You will be given full details regarding your event prior to the actual race day. It is your responsibility to ensure you are on time. If you are late for any reason we do not refund your entry.
When you receive your registration pack which normally includes your race timing chip this is your responsibility during the course of the event. Please ensure this is handed back to our team after the race otherwise there is a £5 charge for losing this.
Your personal items and race kit including wetsuits, bikes and any clothing are your responsibility and it is up to you to ensure the safekeeping of these items. Lockers may be available but again we cannot ensure your items safekeeping.
The Event
Your event results will be posted on our website. Unless stated otherwise your name and time will be displayed. If you do not wish for these to be posted please email us at info@thefixuk.com
Photos will be taken throughout the course of the event and we will post these on our website and occasionally use these in Fix UK marketing material. If you do not wish for your photo to be used or displayed please email us at info@thefixuk.com with your name and an attached photo so we can ensure this does not happen.
Prizes and awards are often provided for winning teams and as spot prizes. Please note that these can not be exchanged.
If you have any queries or questions please email us at info@thefixuk.com or write to us at: The Fix UK Ltd, Suite 2 , 31 Ashley Road , Epsom , KT18 5BD
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